Leicestershire County Cricket Club
Description
https://lccc.b-cdn.net/file/job-description-hospitality-executive6a7daa5477fef.pdf
Department: Commercial
Reports To: Ticketing & Hospitality Manager
Location: Uptonsteel Grace Road, Leicester LE2 8AD
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £23,132.20
Job Purpose
Leicestershire County Cricket Club (LCCC) is seeking a proactive and customer-focused Hospitality Executive to support the delivery and growth of the Club's hospitality offering.
The role will be responsible for administering hospitality bookings, building strong relationships with clients, supporting hospitality sales activity, and helping to deliver outstanding experiences for guests attending matchdays, conferences, events and corporate functions. The successful candidate will work closely with colleagues across the Commercial, Catering and Cricket Operations teams to ensure a professional and welcoming experience at every interaction.
Key Responsibilities
Hospitality Sales & Administration
- Manage hospitality enquiries received by phone, email and online channels.
- Process hospitality bookings accurately and efficiently.
- Maintain up-to-date customer records and booking information.
- Prepare booking confirmations, event information and customer communications.
- Support hospitality sales campaigns and promotional activity.
- Assist in generating repeat business and retaining existing hospitality customers.
Customer Relationship Management
- Build positive relationships with hospitality clients and guests.
- Provide excellent customer service before, during and after events.
- Respond promptly and professionally to customer enquiries.
- Seek feedback from clients and identify opportunities to enhance the customer experience.
- Help ensure all guests receive a warm and professional welcome.
Matchday Hospitality Delivery
- Support the operation of hospitality facilities on matchdays.
- Act as a point of contact for hospitality guests during events.
- Assist with guest registrations, seating plans and hospitality requirements.
- Work closely with catering and operational teams to ensure smooth service delivery.
- Help resolve any customer concerns quickly and professionally.
Events & Functions
- Support the planning and delivery of conferences, meetings, dinners, corporate events and Club functions.
- Assist with event logistics and room preparations.
- Liaise with suppliers, contractors and internal departments where necessary.
- Help ensure events are delivered to a high standard and within agreed requirements.
- Support networking evenings, sponsor events and Club functions throughout the year.
Commercial Support
- Assist with hospitality reporting and sales tracking.
- Identify opportunities to increase hospitality revenue and guest spend.
- Support the delivery of Club commercial objectives through excellent customer service.
- Promote additional hospitality packages, events and Club activities where appropriate.
Collaborative Working
- Work closely with colleagues across:
o Commercial
o Hospitality & Events
o Marketing & Communications
o Cricket Operations
o Finance
- Support Club-wide initiatives that enhance the reputation and success of LCCC.
- Contribute to a positive and collaborative team culture.
Skills & experience
- Experience in hospitality, events, customer service, sales support or administration.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to provide outstanding customer service. • Good attention to detail and accuracy.
- Confident using Microsoft Office applications.
- Ability to work flexibly, including evenings and weekends during matchdays and events.
- Professional and confident when engaging with customers and guests.
Desirable Skills & Experience
- Experience working within a sporting, hospitality, leisure or events environment.
- Experience managing bookings or event administration.
- Knowledge of hospitality operations and customer experience.
- Understanding of sales processes and customer relationship management systems.
- Interest in cricket or the wider sports industry.
Personal Attributes
- Friendly, professional and approachable.
- Positive and enthusiastic attitude.
- Customer-focused and committed to delivering high standards.
- Well organised and proactive.
- Strong team player who enjoys working with a variety of people.
- Adaptable and able to work effectively in a fast-paced environment.
- Reliable with excellent attention to detail.
- Passionate about creating memorable experiences for customers and guests.
Equal Opportunities in Employment Policy Statement
Leicestershire County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependants, religion, trade union activity and age.
It is the intention of Leicestershire County Cricket Club that its workforce, at all levels, should reflect the composition of the city's population. To achieve this, the Club will take active and positive steps to eliminate discrimination and promote equality in employment.
Safeguarding
Leicestershire County Cricket Club is committed to safeguarding children, young people and vulnerable adults. As such, all posts are subject to a safer recruitment process, references will be sought upon offer of employment, and background checks will be required where appropriate. Upon commencement of employment, all new starters are required to undertake ECB and Club safeguarding training.
Why Join Us?
At Leicestershire County Cricket Club, you'll be joining one of the country's leading first-class cricket clubs during an exciting period of growth and development. This is a fantastic opportunity to play a key role in delivering memorable experiences for members, supporters, corporate guests and partners.
Working at LCCC means being part of a passionate team that prides itself on excellence, collaboration and creating a welcoming environment for everyone who visits the Club. No two days are the same, and you'll have the opportunity to work across major matchdays, events, conferences and community activities throughout the year.
Whether you're looking to further your career in hospitality, events, customer experience or sport, LCCC offers a unique and rewarding environment in which to develop your skills and make a real impact.
Employee Benefits
• Competitive salary.
• 25 days annual leave plus bank holidays plus day off for your Birthday.
• Company pension scheme.
• Employee Assistance Programme providing confidential advice and support.
• Complimentary tickets to selected Leicestershire CCC fixtures.
• Staff social events and Club networking opportunities.
• Free on-site parking.
• Opportunity to work within a professional sporting environment and contribute to the future success of the Club.
If you have the necessary skills and characteristics to meet the challenge, then please apply with the following link: https://system.citrushr.com/Job?uid=jfsyqfreraaqbtwemqob
Please note that only shortlisted applicants will be notified and invited to interview.
Closing date for applications: Midday Tuesday 25th August 2026
Only UK-based applicants with the right to work in the UK will be considered for this role.