MCC: Membership Communications Officer

Department: Marketing and Communications

Reporting to: Senior Communications Manager (Membership)

Contract: Permanent

DIMENSIONS OF ROLE

Hours: 09.00 hrs to 17.00 hrs, Monday to Friday (inclusive), including one hour unpaid lunch on each day worked; making a total of 35 working hours per week

KEY PURPOSE OF ROLE

• Support the Senior Communications Manager (Membership) to create and deliver MCC’s Membership communications plan and long-term strategy
• Build and maintain key stakeholder relationships and produce high quality written content for multiple Membership platforms
• Ensure effective data management within the realm of Membership communications
• Provide general support to the wider Marketing & Communications team
• Be a trusted support for the team

KEY TASKS AND ACCOUNTABILITIES

• Support in the development and delivery of a Membership Communications strategy, including delivery of the annual Membership Engagement Plan on time and with excellence
• Draft and edit communications to MCC Members, including regular At Home With Cricket and MCC Extras e-newsletters, ticketing emails and pre-match communications
• Draft and edit Next One In e-newsletters to Candidates on the waiting list for membership
• Help manage, track and respond to general correspondence from Members
• Work with the digital team to ensure the Members’ area of lords.org is kept up to date
• Manage data uploads from MCC’s database to the data warehouse
• Provide support for the zero “no contact” target for Members
• Provide support for Members’ meetings and Committee drop-in sessions
• Maintain the devolved Regional Co-ordinator network
• Compile reporting data on Membership communications
• Provide support for maintenance of Membership Data dashboard
• Co-ordinate Members’ post-match surveys and provide support for other audience research work with Members
• Ensure delivery of MCC Membership communications strategy with respect to MCC Foundation and London Spirit
• Be organised and forward thinking about ways to creatively communicate with Members through a multi-channel approach.
• Draft articles and welcome messages on behalf of the President, the Club Chair and the Chief Executive & Secretary
• Build and maintain key internal relationships outside the Marketing & Communications Department, particularly with the Membership Director (and staff), the Club Services Department and the Cricket Office to align all communications, brand and tone
• Build strong relationships with relevant counterparts at ECB, Middlesex and other key partners
• Provide general support for the work of the Marketing & Communications Department as appropriate
• Such other duties within the Department or elsewhere within MCC as required

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

• Compile overnight reports from post-match survey data
• Draft ad hoc PA scripts, notices etc. as required
• Assist with match-day consultation and engagement sessions
• Attend all Major Matches with extended hours as appropriate, including weekends
• Any other duties as required, whether within the Department or elsewhere around the Ground

VALUES AND BEHAVIOURS

SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

We are open and welcoming to all, always paying close attention to people’s needs

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate

TOGETHER

Like players, we help each other to achieve our collective goals and be our personal best

PERSON SPECIFICATION

Skills:

• Exceptional standard of written English and excellent attention to detail
• Strong oral communication skills with the ability to engage confidently with colleagues, Members, and visitors
• Good numeracy skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), CMS and CRM software
• Well organised, able to handle multiple projects and manage time effectively to deliver high-quality work in a timely manner
• Able to forge and maintain strong relationships across MCC, promoting teamwork by supporting others and sharing knowledge
• Positive and proactive approach to all elements of the role, taking responsibility for actions and outputs and working to improve standards across the Club

Experience:

The successful candidate will have at least one of the following (and more than one is preferred):

• Previous experience in a customer service environment
• Previous experience in a communications role
• Knowledge of cricket and the sport’s media landscape

Personal Qualities:

• Proactive self-starter with a “can do” attitude and a commitment to excellence
• Respectful and collaborative, with a strong customer service ethos
• Acts as an active advocate and ambassador for MCC, championing and promoting the Club’s brand values
• Discreet and understanding of the need for confidentiality
• Willingness to work flexible hours, including evenings, weekends, or match days, as required

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.