MCC: Operations Manager (Suites & Events) (Deadline – Feb 15)

https://ce0925li.webitrent.com/ce0925li_webrecruitment/wrd/run/ETREC179GF.open?WVID=9470890Rv1

Job description

Department: Food & Beverage
Reporting to: Operations Executive (Suites) / Senior Operations Manager (Events)
Contract: Fixed Term Contract (March 2026 – September 2026)

DIMENSIONS OF ROLE

Normal working hours will be five shifts of 9 hour rostered between Monday to Sunday, including one-hour unpaid lunch on each day worked: making a total of 40 hours working hours per week.

KEY PURPOSE OF ROLE

Lead the front of house delivery and presentation of premium suites and world-class events at MCC, ensuring exceptional standards across all operations. You’ll oversee suite setup and maintenance, food and beverage service, staff training and stock control, and foster a positive team culture. The role also plays a key part in delivering seamless events and experiences at Lord’s, maintaining compliance and creating outstanding guest experiences.

KEY TASKS AND ACCOUNTABILITIES

Suites

• Manage a team to set-up the suites and deliver exceptional matchday customer service throughout the season.
• Work closely with internal stake holders to ensure all suites are kept to the highest standard of presentation.
• Ensure all relevant match day checks are completed and followed up, as required.
• Complete all pre and post season checks on suite related equipment, ensuring they are regularly maintained as required.
• Work alongside the Operations Executive to coordinate and deliver training to staff working and operating within the suites.
• Feed into and maintain the suites Standard Operating Procedures.
• Lead on stock management across the suites via electronic tablets.
• Drive the high level of teamwork and create a positive working culture for staff members.
• Assist the Staffing Team in any recruitment and assessment days.

Events and Experiences

• Support the delivery of all Events and Experiences at MCC, bringing energy, professionalism and understated elegance across food and beverage service operations.
• Drive high standards in front of house, back of house and bar managing duties across functions such as banquets in the iconic Lord’s Pavilion, conferences, drinks receptions and more.
• Manage staff across the floor and bar, coordinating food and beverage service delivery alongside the kitchen and logistics team.
• Lead pre-event briefings, event-day operations and breakdowns, and post-event reviews.
• Ensure that all operation standards, compliance and manuals are adhered to and kept up-to-date.

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

• Attendance at all major match-days, including weekends, as required.
• Any other duties, whether in the Department or elsewhere around the Ground, as required.

HEALTH AND SAFETY

• Responsible for the safety of yourself and others through adherence to MCC (and legal) safety rules and procedures.
• Report any unsafe practices, equipment or circumstances as appropriate.
• Comply fully with relevant security policies and procedures.
• Be familiar with fire procedures and evacuation procedures and be prepared to operate when/if trained as a Fire Warden

SMART
We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality

ATTENTIVE
We are open and welcoming to all, always paying close attention to people’s needs

ORIGINAL
We are proud of our history and constantly seek to evolve and innovate

TOGETHER
Like players, we help each other to achieve our collective goals and be our personal best

PERSON SPECIFICATIONS – SKILLS, EXPERIENCE AND QUALIFICATIONS

• Demonstrate hospitality operation experience in a similar business or environment.
• Proven experience of leading a team in a similar operations role.
• Comprehensive knowledge of food safety and allergen protocols, ensuring compliance and guests safety.
• Excellent interpersonal skills to build rapport and effectively communicate with guests, staff and stakeholders.
• Strong written and oral communication skills.
• High standard of personal presentation.
• Flexibility in working hours.
• Excellent accuracy and attention to detail, critical for ensuring operational excellence and guest satisfaction.
• Calm and efficient when working under pressure.
• IT literate – Word, Outlook and PowerPoint.