Surrey CCC: Head of Facilities Operations (Deadline – Nov 3)

The Head of Facilities Operations you will be leading the strategy and execution of facilities management and venue presentation to ensure the Kia Oval remains a world-class destination for international cricket, domestic fixtures, and conferences and events.

As Head of Facilities Operations at the Kia Oval, you will lead on all elements of venue presentation, preservation, and overall operational running of the venue. This includes facilities strategy and management, maintenance, housekeeping and venue match day technology. You will lead all maintenance, cleaning and waste management strategies, ensuring the stadium’s match readiness for domestic and international cricket, alongside world class conference and event delivery.  Partnering with Building Development Consultants, you will play a pivotal role in integrating major development projects into the venue in line with the club’s strategic vision.

Responsible for gold standard venue presentation, you will lead the internal and external venue presentation teams to deliver world class spectator facilities. You will set high standards of cleanliness to enhance fan experience, ensuring every touch point is reflective of the ambitions of The Kia Oval. This includes overseeing day-to-day cleaning requirements, C&E delivery, ensuring the venue is well prepared for each match and returned to a good condition post-match.

You will have full oversight of the facilities manager and maintenance team who oversee the preventative maintenance programme, ensuring the team delivers this programme across the venue, linking in with all departments to ensure progress is tracked.

·       Extensive experience in large-scale operations and facilities management.

·       Third level qualified or demonstrable experience in property, facilities, and operations or engineering.

·       A transformative leadership style with experience of managing multiple line reports.

·       Working knowledge of HV and LV power systems, building management systems and mechanical and electrical services.

·       Extensive experience working with licensing and safety authorities.

·       Proven experience of managing significant operational budgets, with astute financial control and a track record of delivering savings and efficiencies.

·       Experience of delivering sustainability and energy reduction initiatives within a large venue.

·       Experience navigating construction and development environments alongside day-to-day operations.

·       Experience of tendering and re-tendering facilities contracts and managing supplier performance.

·       Experience of supporting conference and events delivery alongside commercial partners.

·       Experience working under the pressure of live event day environments and flexibility to work evenings and weekends.

·       Advanced Microsoft Office experience (Excel, Word, Outlook).

·       Excellent written and oral communication skills, including presentation and negotiation skills.

·       Ability to read and interpret CAD drawings and building plans (e.g. AutoCAD) and construction programmes (e.g. Microsoft Project or Asta Powerproject).

·       Experience of developing and overseeing waste management and recycling strategies, including managing external waste contractors

·       A recognised health and safety qualification (e.g. NEBOSH or IOSH).

·       Knowledge of sports grounds safety legislation

·       Understanding of venue technology and integration into stadium operations and fan experience.

·       Membership of a relevant professional body (e.g. IWFM) and/or a project management qualification (e.g. PRINCE2 or APM).

·       Deep understanding of premium service environments and high-touch guest experience models.

At Surrey County Cricket Club, we are proud of the Clubs values, offering a friendly working environment where we want everyone to feel like they belong. No matter which area of the business you join, you’ll find there are plenty of opportunities to learn new skills and develop a rewarding career.

We also offer a comprehensive package of benefits including private healthcare, a performance-based bonus, life assurance, a non-contributory pension scheme, an employee assistance programme, up to 28 days holidays each year, complimentary staff tickets and membership passes, a free staff restaurant and local discounts.