Western Province Cricket Association
Description
Western Province Cricket Association (WPCA), headquartered at YesPlay Newlands Cape Town, is responsible for hosting and delivering international, domestic and community cricket events at one of South Africa's premier sporting venues.
WPCA is committed to employment equity and transformation. Preference will be given to suitably qualified candidates in accordance with the Association's Employment Equity Plan and transformation objectives.
PURPOSE OF THE ROLE
The Assistant Ticket Administrator will support the Ticket Administrator in the administration and operation of all ticketing functions for cricket matches and events hosted by WPCA.
This position has been created as a development and succession opportunity. The successful candidate will receive practical exposure and training across all aspects of ticket administration, customer service, reporting, ticketing systems and match day operations, with the objective of developing into the Ticket Administrator role over time.
The position reports directly to the Ticket Administrator and/or Commercial Manager.
KEY OUTPUT 1
Provide Ticketing Administration Support
• Assist with the administration of ticket sales, exchanges, upgrades and allocations.
• Support the management and maintenance of ticketing databases and customer records.
• Assist with season ticket sales, renewals and member communications.
• Process ticket requests from sponsors, suite holders, stakeholders and internal departments.
• Assist with the preparation and distribution of ticketing reports.
• Support ticket reconciliations and record keeping.
• Assist in maintaining accurate customer and stakeholder information.
KEY OUTPUT 2
Support Match Day Ticket Operations
• Assist with the operation of ticket offices during matches and events.
• Support match day staffing, ticket collections and customer service functions.
• Assist with the preparation, testing and deployment of ticketing equipment, scanners, printers and card machines.
• Monitor ticketing queries and escalate issues where required.
• Assist in managing ticket inventory and allocations for matches and events.
• Ensure high standards of customer service are maintained at all times.
• Provide on-site support during cricket matches and special events.
KEY OUTPUT 3
Stakeholder and Customer Service Support
• Respond to ticketing enquiries via email, telephone and in-person engagements.
• Support the Ticket Administrator in managing customer relationships.
• Assist suite holders, season ticket holders and hospitality clients with ticket requirements.
• Liaise with internal departments, service providers and ticketing partners where required.
• Assist with ticketing communications relating to matches, promotions and events.
• Resolve routine customer queries promptly and professionally.
KEY OUTPUT 4
Succession Development and Continuous Improvement
• Develop an understanding of all ticketing systems and operational procedures.
• Participate in ticketing planning meetings and event preparation sessions.
• Build knowledge of ticketing compliance, reporting and financial reconciliation processes.
• Support process improvements and customer experience initiatives.
• Undertake additional ticketing and event administration duties as assigned.
• Progressively assume increasing responsibility in preparation for future succession into the Ticket Administrator
position.
KEY QUALIFICATIONS AND REQUIREMENTS
• Grade 12 (Matric).
• Diploma or Degree in Business Administration, Event Management, Sports Management or a related field will be
advantageous.
• Minimum of 2 years' administrative experience.
• Experience in customer service, events, hospitality, ticketing or sports administration will be advantageous.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Strong numerical and administrative abilities.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet strict deadlines.
• Willingness to work evenings, weekends and public holidays during cricket matches and events.
• A valid driver's licence will be advantageous.
KEY ATTRIBUTES
The successful candidate must demonstrate excellent organisational skills, attention to detail and a commitment to delivering exceptional customer service.
Key competencies include:
• Planning and organising
• Customer service orientation
• Problem-solving and analytical thinking
• Strong administrative ability
• Attention to detail
• Communication and interpersonal skills
• Ability to work effectively under pressure
• Accountability and professionalism
• Teamwork and collaboration
• Willingness to learn and develop
REMUNERATION
The annual cost-to-company remuneration package will be commensurate with qualifications, skills and experience.
APPLICATION PROCEDURE
Suitably qualified candidates are invited to apply by submitting a comprehensive Curriculum Vitae (CV), together with at least two (2) contactable references and copies of relevant qualifications.
Applications must be submitted via email to: [email protected]
Closing date: 30 October 2026 at 17h00
Only shortlisted candidates will be contacted.
WPCA reserves the right not to make an appointment.
This position presents an exciting opportunity for an ambitious, service-driven individual seeking a long-term career in sports and event ticketing, with a clear pathway towards assuming responsibility for WPCA's ticket administration function.