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MCC: Retail Supervisor

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Marylebone Cricket Club
Marylebone Cricket Club
Marylebone Cricket Club (MCC) is a historic cricket club founded in 1787, based at Lord's Cricket Ground in London since 1814.

Marylebone Cricket Club
London Area, United Kingdom
Posted: 25 January 2025
Link to Apply: https://www.linkedin.com/jobs/view/4134235943/

About the job

Retail Supervisor

Department: Retail

Reporting to: Retail Operations Assistant Mangers (ROAMs)

Contract: Permanent

DIMENSIONS OF ROLE

Normal working hours will be five shifts of eight hours rostered between Monday to Sunday, including one-hour unpaid lunch on each day worked; making a total of 35 working hours per week. Hours will vary for match days and/or events and may include later finishes and significant flexibility is required around working shift patterns.

KEY PURPOSE OF ROLE

To assist with the efficient and profitable online and customer facing shop floor operations of the MCC, and Lord’s Shops located within Lord’s Cricket Ground on match and non-match days whilst assisting with the effective operation of all stock functions and delivering best in class customer service.

KEY TASKS AND ACCOUNTABILITIES

  • Lead by example by providing customers with the highest level of service in keeping with the wider Retail experience.
  • Day-to-day management of the Online Store, including stock control, dispatch, delivery, returns, exchanges, faulty stock and Click & Collect.
  • Day-to-day running of either the MCC Members’ or Lord’s Shops on Match Days and Lord’s Shop on Non-Match Days, including in-depth knowledge of the Epos system, opening, closing and cashing up procedures.
  • Process transactions quickly and accurately on tills, or EPOS devices to provide a seamless service to the customer and guaranteeing stock accuracy.
  • Reviewing handover documents to allocate tasks to the Team, using this detail to deliver Team briefings.
  • Obtaining and developing product knowledge to provide advice and guidance on product selection to customers, in addition to training Retail Casuals.
  • Leading on delivery receipt, including stock discrepancies, delivery notes and Stockroom and Shop Floor replenishment.
  • Assisting with the delivery of visual merchandising activities such as displays, POS, and shop windows, as required.
  • Assist in the planning and delivery of stocktakes.
  • Prepare and print signage for all Shops and update as required with new stock and changes to shop layouts.
  • Liaise with Finance on selected procedures as detailed by ROAMs.
  • General administrative duties, including answering telephone calls and monitor and take ownership of the Lord’s Shop inbox and voicemails and respond to enquiries within 48-hours.
  • Conduct regular website checks to ensure products and categories are appearing correctly, as well as working with ROAMs to co-ordinate on goods-in processes .
  • Work proactively towards Team and individual KPIs and revenue targets.
  • Train, motivate and manage Retail Casuals as detailed by ROAMs.
  • Responsible for the upkeep of the Retail Operations handbook.

PERSON SPECIFICATIONS – SKILLS, EXPERIENCE AND QUALIFICATIONS

  • Experience of working in a customer facing role, at an event, sport, or similar face-paced environment.
  • Excellent customer service skills with a guest-focussed attitude.
  • Experience dealing with complex situations and resolving problems, whilst remaining focussed on an excellent customer experience.
  • Strong leadership and team management skills.
  • Punctual and willing to be flexible, especially around shift patterns.
  • Confident, outgoing and enthusiastic.
  • Trustworthy, hardworking, proactive and reliable.
  • Proficient communication and English language skills.
  • Self-motivated and able to work independently and, without supervision.
  • Ability to work under pressure, while maintaining a high level of accuracy and attention to detail.
  • Highly organised with the ability to manage multiple tasks and deadlines.
  • Experience processing deliveries accurately.

More details can be found via our website.

Please state your salary expectations in your covering letter.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Name of Author: Marylebone Cricket Club

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