Friday, June 14, 2024

Cricket Australia: School Operations Coordinator (Deadline – June 19)

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Cricket Australia  
Melbourne, Victoria, Australia (Hybrid)
Posted: 03 June 2022
Link to Apply: https://www.linkedin.com/jobs/view/3101458791/

About the job

– Exciting role in a leading sporting organisation

– Permanent, Full-Time role

– Melbourne Location

Here’s the deal…

We’re looking for an ambitious School Operations Coordinator to join our Community Cricket team. You will have the incredible opportunity to connect kids in school with cricket and ensure they have amazing experiences & inspire life-long love of the game. This is a great role to engage with our target audience and maximise the effectiveness of school engagement.

Reporting to the Participation Operations Specialist you’ll ensure high quality customer experiences for all Australian Cricket activities in schools, including programs and school to club transition. This will be achieved by delivering exceptional coordination and administrative outcomes, with an emphasis on continuous improvement.

This is an amazing opportunity to join a purpose driven organisation. Uniting and inspiring communities through Cricket is our culture, and we’ve never been prouder of the role our people play in making Cricket a sport for all Australians.

About the role

Your key responsibilities will include:

– Day to day responsibility for the delivery of Cricket Australia’s school program operations:

o Oversee all program operations including continuous process review to identify and implement delivery efficiencies.

o Acting as the primary point of customer support for Cricket Australia’s school program bookings for both internal and external enquiries.

o Administer and coordinate the Sporting Schools & Mascot Challenge programs by:

§ Ensuring all of Cricket Australia’s responsibilities are met as they relate to the booking process, and monitoring and facilitating completion of required steps by third parties including State/Territory cricket associations, schools and coaches.

§ Ensuring completion of necessary onboarding processes by coaches.

§ Program reporting, analysis and data entry to an agreed schedule with the National Schools Lead.

§ Liaising with schools and Australian Cricket States & Territories to fulfil program requests and coordinate program logistics.

§ Maintain reporting requirements for programs

o Liaise with Cricket Australia’s supply partner to fulfil all school program equipment and resource requirements & online shop sales.

o Identify opportunities for system automation and enhancement.

About you

You’ll have:

– Customer service focused with a continuous improvement mindset

– Extensive administration and coordination skills

– Proficient in MS suite (Excel, Word & PowerPoint)

– Excellent communication skills and engagement of a diverse range of stakeholders

– Detail-orientation and an ability to think laterally to solve problems

– Enthusiasm and a willingness to learn

Bonus Points for:

– Experience using any or all of Microsoft Excel, MyCricket, Microsoft Dynamics CRM or ZenDesk would be advantageous

– Frontline customer service experience in a related field, including technical support

– Knowledge and understanding of Cricket Australia’s programs e.g., Sporting Schools

– Previous involvement in a club sporting environment

Sound like you? Let’s do this!

The work we do across Australian Cricket stretches across the sporting and entertainment industries – which means there are all kinds of opportunities for bright-minded, passionate and friendly people.

Cricket’s a sport for all Australians and our workplace reflects that. Your age, culture, gender, sexual orientation, disability or religion won’t impact whether or not you’re part of the team. It’s your drive to do great work that’ll help you shine. Aboriginal & Torres Strait Islander people are encouraged to apply.

Vaccinations for our workers provide a key contribution to getting Cricket on, and keeping our players, workers and fans safe this summer. In order to support this, Cricket Australia is mandating vaccinations for all of their employees and will be asking about vaccination status as part of our employment process.

At Cricket we are committed to providing a safe environment for everyone involved in our sport including children.

Perks!

We work flexibly and offer extensive employee benefits including a range of discounts from fashion and travel to groceries and electronics! Salary packaging options and discounts with our corporate partners. We also have an extra 5 days off a year!

If you want to learn more about how we play then apply now – we are looking forward to meeting you!

Please submit your resume & cover letter outlining your experience meeting the key criteria by 5pm Sunday 19 July, 2022.

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