England & Wales Cricket Board (ECB)
England, United Kingdom (Hybrid)
Posted: 14 July 2023
Link to Apply: https://www.linkedin.com/jobs/view/3662997822/
About the job
PURPOSE
We have a hugely exciting opportunity for the right person to join The Hundred as a Head of Ticketing. The purpose of this role is to lead the development and delivery of The Hundred’s ticketing plan to deliver an outstanding cricket competition.
The Hundred is a world class cricket tournament for both the men’s and women’s game designed to broaden the appeal of the sport.
This is the highest profile new sports event to launch in the UK for many years and receives extensive media coverage, with all games live on Sky and BBC.
WHO WE ARE
The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from recreational to professional.
We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.
The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket
OUR VALUES
- Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
- Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
- Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
- Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.
YOU’LL LOVE THIS JOB IF
- You are an organised, self-starter with a passion for delivering quality outcomes.
- You communicate confidently and effectively with stakeholders across all levels of business.
- You thrive under busy, variable and exciting environments where no two days are alike, coupled by an unshakable can-do attitude.
YOU’LL BE DOING
- Creating and delivering a highly effective ticketing strategy that enables a seamless, end to end consumer experience.
- Working in collaboration with internal and external stakeholders to achieve ambitions across audience engagement, revenue targets and digital development.
- Driving effective communication across the network (ie; host venues and ECB) that ensures full understanding and adoption of the ticketing plan with target milestones, events and sales windows.
- Daily management and accountability of multiple supplier and partner relationships such as the appointed ticketing provider, customer service support and access control.
- Underpinning the delivery of the ticketing plan with strong documentation e.g. T&C’s, privacy policy, FAQ’s alongside internal stakeholders such as the ECB legal team.
- Leading a first class match day delivery model that works effectively with ECB events and operational teams, key venue personnel and the external partner and supplier network.
- Ensuring the ticketing plan is fully integrated within the digital, marketing and communications teams, with all activities based on insight, targeted at key fan groups, grounded in data and tracked with clear KPIs. This includes day to day liaison with the data insight partner.
- Leading the development and day to day management of the Ticketing team, with agreed objectives set for the team to support the delivery of the overall ticketing strategy.
- Demonstrating strong commercial acumen to collaborate with commercial and marketing teams when creating a tiered pricing and categorisation matrix that achieves commercial targets, drives loyalty and broadens the appeal to target audiences.
- Exploring best practice and future trends to identify potential improvements in the buying and fulfilment journey in line with customer expectations and accessibility.
- Liaising with the Financial team to ensure precise financial reconciliation of all ticket sales and hospitality in a timely manner.
- Ensuring a thorough management of all ticketing and hospitality inventory across the competition.
- Demonstrating a ‘can do’ attitude to overcome challenges and support the requirements of the organisation in a collaborative and positive manner
YOU’LL HAVE
- A substantial and proven track record in previous ticketing roles with relevant technical skills and strong commercial acumen.
- An ability to efficiently manage a complex and fast paced, multi-venue competition.
- Strong leadership skills and be able to direct and manage a team in a busy working environment.
- Experience of owning and managing ticketing, customer service and access control partner relationships.
- Excellent relationship skills to maximise effective working with host venues and wider internal departments.
- The knowledge to create a high quality digital ticketing experience.
- Ability to devise new ways of communicating with a diverse local and global audience.
- Excellent communication at all levels.
- Demonstrable organisational skills.
- Clear and effective decision making.
- Ability to work within high pressure situations.
YOU’LL RECEIVE
- Competitive salary
- Holiday – 25 days a year
- Pension – Non-contributory 8% pension
- Private medical insurance
- Employee health cash-back plan
- Long-term sickness insurance
- Life assurance – four times your annual basic salary
- Enhanced maternity
- Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
- OpenBlend – an innovative coaching and performance management tool
- People Academy – a range of programmes and initiatives to help you develop and reach your potential
- Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
- Free online fitness classes
- 30% Castore discount
- Cycle 2 Work Scheme
- Season ticket loan
- Preferential access to tickets to England and The Hundred games
- Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Disability Employee Network and LGBTQ+ Community in Cricket Employee Network.
